When it comes to tap water, the Zip HydroTap system from home-grown Australian brand Zip sets the gold standard. Each HydroTap unit is designed to provide homes and commercial establishments with clean, sparkling, boiled, and chilled water in one tap. But just like any other appliance or equipment, your HydroTap unit would need regular maintenance and occasional repairs to ensure the quality of water you’ve come to expect.
For basic maintenance that does not require a professional’s touch, all you have to do is to keep the system clean, including the tap and under sink unit, as well as replace the filter and CO2 canister as often as recommended by the manufacturer. Choose a mild soap or a non-corrosive cleaning solution, and wipe off the surfaces with a damp, soft cloth. As much as possible, avoid abrasive materials that could damage the faucet’s finish.
It’s also smart to know the common issues encountered when operating the Zip HydroTap so you won’t have to waste time waiting for the repairman when you can actually do the troubleshooting yourself.
Zip Hydrotap Troubleshooting for Common Issues
Reduced water pressure
If you find that the flow of water is unusually slow, there may be a problem like filter blockage or insufficient water supply pressure. Check the isolation valve to see if it’s fully open, and if not, turn the valve to let more water in. If the problem is a blocked filter, you may need to replace it.
Steam or water is coming out from the tap vent
Dispensing water in short bursts repeatedly may cause the steam or water to leak from the tap’s vent. To resolve this issue, simply dispense chilled water (if the leaking water is chilled) or boiling water (if steam or boiling water is leaking) for 2 minutes to drain the leak.
The water is giving off an unpleasant odour or taste
While the filter’s capacity is anywhere between 500 litres to 10,000 litres, there may be instances when you need to change the filter earlier. In some cases, the water supply’s quality is less than ideal, so you’ll start noticing some unpleasant smells or tastes sooner than you might expect.
The unit is unable to dispense water; lamps are off
The obvious thing to check when the unit appears to be turned off is the power supply. It’s possible that the safety shutdown feature was triggered due to the tray vent flooding. If that’s the case, you should call an accredited Zip service provider after turning off the power. However, it might just be that the unit is in a power save mode—in which case, all you need to do is to check the timer settings.
Red or blue light is flashing; water is not hot or chilled
The Zip HydroTap makes it seem like you can access unlimited boiling and chilled water from your tap, but the reality is that there’s a tank in your unit with a maximum water holding capacity. If the water temperature is consistently not hot or cold enough, it might mean you’re constantly hitting the bottom of the tank and you have to change your usage pattern to allow the unit to replenish the reservoir. On the other hand, it might be time to upgrade your HydroTap to one with a larger capacity.
Advanced Zip Hydrotap Issues Requiring Professional Expertise
As one of the world’s most advanced drinking water systems, the Zip Hydrotap is not your average plug-and-play appliance. The unit contains complex electronics that would sometimes require a certified professional’s touch. Here are just some instances when you would have to call the pros:
- Unit installation
- Descaling maintenance
- Malfunctioning of the under sink unit
- When the safety shutdown feature is activated
- When the blue/red lamp flashes 3 times per second, indicating that there’s an issue with the unit
Do consult your product manual for more information, since not all Zip HydroTap models have the same indicators and known issues.
How often do you need to change your filter?
Your Zip HydroTap unit takes most of the guesswork out when it comes to changing the filter. It’s programmed to notify you with a flashing indicator light when the filter needs to be replaced.
Typically, the average household will need to replace the filter every 6 to 12 months—depending on one’s consumption of water, of course. For commercial use, the filter might need more frequent changing, even with a larger-capacity HydroTap.
How to descale a Zip HydroTap?
Every appliance that comes into constant contact with water would need to be descaled regularly to maintain its efficiency and extend its service life. If you’re new to the concept, descaling is the removal of calcium deposits or lime scale from such appliances or fixtures. These deposits can seriously affect the operation of the equipment and cause premature wear.
Along with kettles and coffee makers, your Zip HydroTap requires regular descaling as well. While there’s an optional inline filter you can purchase to control the lime scale on a particularly hard water supply, it’s still recommended that you have the tank descaled professionally on a regular basis.
It takes less than an hour for an accredited Zip service provider to perform the descaling process. The procedure is done by accessing the tank, adding a descaling solution, and allowing it to soak for a couple of minutes to allow the deposits to fall off. Then, the solution is drained, and the unit is flushed thoroughly to get rid of the chemicals. Finally, your HydroTap unit is reinstalled, ready for use.
Choose Aussie Natural Filtration for Your Zip HydroTap’s Maintenance
Get your Zip HydroTap serviced by competent and certified professionals from Aussie Natural Filtration. Our full-service water filter company in Perth, WA, offers a range of products, including standalone filters, in-line under sink filters, and filtered taps. Accessories for the Zip HydroTap are also available, such as in-line filter replacements, CO2 cylinder refills, filter housing, and spare filtration system parts.
Inquire about our Zip HydroTap service for replacing filters, filter repair, and installation. Aussie Natural Filtration employs only certified plumbers who have been trained to install and service Zip HydroTap water systems for homes and offices. Reach out by leaving a message or calling 1300 360 332 today.